Data Deletion Instructions

Last updated 2026-07-24

You can have the data mixenger holds about you deleted. Pick whichever applies to you.

If you messaged a business that uses mixenger

Your messages reached mixenger because a business you contacted on WhatsApp, Messenger, Instagram or Telegram uses it as their inbox. To have your data removed:

  1. Through Facebook or Instagram (automatic). Go to Settings & privacy → Settings → Apps and Websites, find mixenger, and remove it. Meta notifies us and we erase your data automatically. You will receive a confirmation code — enter it below to check the status.
  2. By email. Write to privacy@mixenger.com from the account you used, or tell us the phone number or username you messaged from and which business you contacted. We will confirm and erase within 30 days.
  3. Ask the business directly. They control their inbox and can delete your conversation immediately.

What gets erased

Your messages and comments, their attachments, your conversation threads, your platform identifiers (PSID / Instagram-scoped ID / WhatsApp ID), your display name and profile picture reference, and any reactions you left.

If the business already recorded an order against you, that order is kept as their business record, but your personal details on it — name, phone number, notes and profile references — are stripped.

Check a deletion request

If you have a confirmation code, check its status at https://app.mixenger.com/data-deletion/status?code=YOUR_CODE, or use the form:

If you are a business using mixenger

A workspace owner can export everything and then delete the workspace from Settings → Data & retention. Deleting a workspace destroys every message, contact, order, attachment and channel connection it owns. You can also set an automatic retention window for message attachments there.

Contact

privacy@mixenger.com — [not configured — set the LEGAL_* environment variables]